zZounds telephone support is available seven days a week. zZounds. NOWHERE does the website outright mention a CREDIT CHECK! despite these claims, one who uses a traditional line of credit with one of the main credit card companies *would* nevertheless be charged interest on the purchase by that third-party credit card complany. Then tried to make it seem I was just unsatisfied with the purchase when they messed up. As a Company that delivers music equipment, there's need more improvement when it needs to come for inspection whether the electronics or the quality for example my guitar. I put items totaling over $1200 into my cart and was attempting to order, but there was no option for that program.. As I clicked in and out trying to figure this out, I got this:Oops! They state free 2 day shipping but its not 2 day its sent out ground which can take up to a week or more. Louis told me I can return the record player that I had but I would have to wait 2 weeks for a replacement and the record players would not come in until the 23rd and today is the 8th. So here we have a company that has employees who abuse the public and lie about their customers to offset their egregious behavior in order to not only to abuse, berate and obfuscate this way they are able to have plausible deniability for their behavior and what better than to truncate communications with this party. Join 1 million+ happy customers. Ill stick with guitar center or Sam ash. I didn't read any reviews on the company and do I regret it. Greatest music company on the planet Zzounds!!! Best Deal; Budget Friendly; Prime Support; 9.9. He told me the person had mistyped my email. All you need to do in order to redeem your coupon is put in your Zzounds promo codes upon checkout online. Shipping information is somewhat misleading and ended up with me wasting $61 w/ one of the items coming 2 days later than the expectation set by the site. Total scam, I would not trust this company. Best Cities for Jobs 2020 NEW! after a month and half of waiting with no update I canceled. I am satisfied with all my zzounds purchases. How to Check your Zzounds Order Delivery Status online. the importance of the customer maintaining a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. I completed my order with no issue and was immediately lead to a survey link about service, etc. Safe to say their response was for me to purchase a whole new system and then send the other back and then they would refund my money. Customer Reviews are not used in the calculation of BBB Rating. So, you tend to get enthusiastic and knowledgeable support. You get immediate e-mail updates on the orders, shipment etc. I have bought 3 electric guitars all made in USA and high quality. In a nice touch, their call centers are staffed by actual musicians. Review: This is the second time zZounds Music has charged my bank account for merchandise that it failed to deliver. WARNING! When I ended up looking up the tracking on the amp, instead of Monday (as expected) it shows an anticipated delivery for Wednesday. I am not buying anything from zZounds in the future. Them's the breaks." http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). You can't start out buying a $2K guitar with bad credit. this way there is a closer nexus to the clearly agreed upon amount the consumer owes and that represented by zzsounds. Just top notch. Called to find out what was going on. WHen I received the gift a day late i took the guitar out immediately to tune and wrap up. Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. | Read 21-40 Reviews out of 21 They also don’t provide an option to delete your account, so do what you will with that information. Original review: June 18, 2019. They told me I had a unidentifiable code attached to my order. Gifts for Musicians Shop Now. Coronavirus Covid-19 order masks now?? Or he could send me a return label and when they receive the record player, it would take 7 to 10 business days for me to receive my money back. When you use Giving Assistant, you will not only save money, you will also be donating to a … I ordered something three days ago. Check Price. "I always receive great customer service from zZounds, this is the 3rd piece of equipment I've purchased from them and they're always spot-on. I contacted them and sent them photos. zzsounds claims not to charge interest on purchases and other associated fees appear clearly stated. An Error OccurredThe server returned a "500 Internal Server Error".Something is broken. Purchased a guitar as a gift with a delivery date of 2 days. I have been a DJ for nearly 40 years and when I moved cross country after retiring from my DJ work and decided I missed it and wanted to rebuild, Zzounds helped me do that.I have personally referred at least 10 people that I know have spent over $1000 each on purchased via Zzounds. I called and send email But they still shipping and answer me call FedEx if I want to return. Find helpful customer reviews and review ratings for Peavey Scorpion SP-12825 8 Ohm at Amazon.com. 800-996-8637 . They send incomplete boxes of equipment, then make it the customers responsibility. (Agent was Giovanni)I called back and spent about 10 minutes explaining issue to a new agent ( I believe Nathan) who put me on hold to wait on a supervisor and then hung up on me.I called back and got Giovanni again, who once again put me on hold for a supervisor and hung up on me.I got on your site to chat and was told only certain people get that offer and they thought it was discontinued due to Covid-19. They have sent customers broken items, used items, or charged people and never sent them items. I was put on hold again and in about 5 more minutes I was disconnected. They don't charge interest at all. They don't check the quality of the instrument before shipping since their are multiple reviews stating the same. What a bunch of B. S. I used those 30 days to search the webb to find a copy or download but to no avail could not find it. Reasons for BBB Rating . I feel like I wasted money needlessly, and for the slight savings in price, otherwise, I think I'm better off finding a different retailer for any future purchases, seeing as how I expect better service from a retailer. MISLEADING!!! Ordered through them in august, its sept 11, still no shipment, called to ask why and "customer service" said i should not expect things to be shipped when they say they will, that i am stupid for even considering that..fedex has lost my shipment, i had to literally be on the phone with 2 companies at the same time just to get things done, and i am still not sure if i got my refund..never again.. zzounds does not give a s#!t about its customers..they basically blamed me for ordering from them...and thats the only thing we agreed on, i was stupid for placing an order with them, I placed an order online by mistake..accidentally ordered the wrong size. It is a nightmare. zZounds ships from three warehouses across the continental United States , so we can cover most of our customers within a day or two. And I will let my colleagues and everyone else I know about my experience with zZounds. I've been dealing with Zzounds for 8+ years and have had nothing but A+ service from them. Shop Now. That means support staff isn’t being incentivized to give you bad advice. I'm stuck with a record player now that's unusable at this point. Voice your opinion today and hear what 16 customers have already said. Find helpful customer reviews and review ratings for Zounds at Amazon.com. Their prices are competitive with any other online company- PERIOD! Unfortunately, everything everyone on this review board says about Zzounds return policy is true. do you know whether zz accepts bona finde pre-paid credit cards (so long as it's issued by one of the accepted providers listed on the site)? It's always Fedex Ground. Since 1996, zZounds has been making it easy for musicians to get the gear they need. (They also got my name wrong on the order, "Nason" is not a common name, "Mason" is). When i called back to let them know i got an: oh we are sorry you can return the item and we can ship out a new or provide a refund" Of course i went with the refund since i dont want to spend my money with a company who does not value a customer. Cool concept for sure, but very trash and misleading in execution. Why offer it as a banner at top of my screen if it is not valid at all or specifically for me.Oh, will nothing in your cart qualifies.. Zzounds Music Pros and Cons. I am part of the 5% and doubt these numbers are accurate. Seriously! 4.1 of 5 stars. Average of 19 Customer Reviews. Read real customer ratings and reviews or write your own. Jobs. George Holk — As a professional musician for over 30 years. Too much hassle for a brand new instrument. Then a few minutes later got another email that my order was cancelled and I was declined?! Customer on November 20, 2020 . Learn how to stay safe during COVID-19 in our new guide: I wish I saw this web site first before ordering from Zzounds, Worst Customer Care of all the music retailers on the Webb. Very happy customer. What about credit checks for those with low credit scores? The site offers fast and free, 2-day shipping and a huge selection on clearance. thank you for your help in clarifying this point. Meanwhile, their website still showed the product as in stock. I told him I didn't understand why they couldn't tell me why my order was cancelled, and he said "For the THIRD time, the information you've been HOUNDING me about is all on this page".So after my order was cancelled for no reason, they did not tell me about it, the customer service rep was very obnoxious about it, blamed me for the mistake, made sarcastic remarks, and offered no solutions. Upon asking when I will get a refund for my partial payment they said they had no record of it and I was never charged , I have a bank statement saying otherwise. ", "Stay far away from this store. I'll continue shopping elsewhere for now. The sell staff is really bad.". When I tried to get helpo I was offered $25 and basically sorry nothing I can do. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Was told my package has shipped (which was a lie), never received a shipping number. 2.9. i read they pull a hard inquiry from experian, is that true for the "no credit check" payment options? EDitorial Comment ED Magedson – Founder Ripoff Report Flood Damaged Vehicles Unscrupulous Auto Dealers How to identify hurricane damaged trucks, cars RV's motor cycles boats: Ripoff Report … The next thing you know they blocked my phone number from calling and making a payment, which was the original reason that I called. Best 11+ Bugera T5 5w Tube Guitar Amplifier Head At Zzounds Reviews 2020 – Our Top Picks. But, they do carry a lot! I read further in their FAQ where it shows 95% get delivered on time. I've bought 4 guitars, 2 amps, drum cymbals, trigger modules, you name it, I've got it through them and I have no complaints. One of their customers has given them the wrong email address (mine) and now I receive all his communication. About an hour later I got an email saying to contact for assistance with my order ASAP. Website. Hope this helps answer your concern. Each brand score is calculated based on set of relevant criteria and displays company performance over time. This is how you lose customers for life.. All my gear was received in perfect condition and was packed extremely well also except for one occasion everything was delivered on time or early. I asked why, and if I could get another 1-day shipment. Payments and I can go buy another gift club 40 mkii I bought my last systems! 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