Once your password is changed or reset, your account is automatically updated. If you’ve never created a digital login, you can create an account from within the app via the ‘Link Print Subscription’ link. Thank you for being a subscriber. Their unique iPad credentials will serve no purpose in the new version of the app. A: When you use Facebook or Google+ to create a new HoustonChronicle.com account, your new account is dependent on your Facebook or Google+ log in. A: Yes. A: No. It’s a stand-alone, 8-page product dedicated to everything The Woodlands, TX. A: Yes. Billing Information The Katy Rancher is produced and delivered by the Houston Chronicle, and the Houston Chronicle’s Zest section and comics/coupon package is included with the Katy Rancher paper. A: Please go to www.houstonchronicle.com/activate, then simply follow the instructions to activate your account or upgrade your account to meet the minimum requirements for HoustonChronicle.com access. Once your password is changed or reset, your account is automatically updated. • Calendar of Events – Everything from a school board meeting to a charity event. Once you have logged in select the billing tab or call Subscriber Services at 713-362-7211 during business hours are from 5:30am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday. Once you have logged in select the billing tab or call Subscriber Services at 713-362-7211 during business hours are from 5:30am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday. A: If you are a current Houston Chronicle subscriber and live in the Katy area, the Katy Rancher Sunday edition will be included as an additional section in your Houston Chronicle newspaper. Can I also subscribe to The Woodlands Villager? • This Week in The Woodlands – The local happenings from a new business opening to road construction woes. However, if you are stopping your delivery for 21 days or less we can have the papers saved and delivered to you upon your return. A: Yes, there are 2 options to keep you in touch with our local news coverage. Q: What if I purchase the app through the Play Store? Just visit HoustonChronicle.com/newsletters for a list of the newsletters we have available. A: Please call 888-345-7457 to cancel deliveries. Q: I don’t pay for The Woodlands Villager and keep getting it delivered on Sundays. Our newsletters are available to everyone. Q: How often would I receive the newsletters? If you decide to cancel in the future, you will have to cancel via the Play Store. Q: My old app (iPad app) credentials use to work for my family members – now they don’t. • This Week in Katy – The local Katy happenings from a new business opening to road construction woes. • Calendar of Events – Everything from a school board meeting to a charity event. Katy Rancher • Calendar of Events – Everything from a school board meeting to a charity event. A: Our EZPay program is a convenient method of paying your subscription automatically. Just visit HoustonChronicle.com/newsletters for a list of the newsletters we have available. To change remove or change an existing email address, please contact subscriber services at 713-362-7211. A: Our EZPay program is a convenient method of paying your subscription automatically. A: Simply go to Subscriber Services. How can I look up my subscription? Please use your new password to log into HoustonChronicle.com, view the e-Edition and to manage your account online. If you purchase through the Play Store, you will not be able to log on via an iOS device. If you currently receive home delivery of the Houston Chronicle, visit www.houstonchronicle.com/activate to confirm your account meets the minimum access requirements. If you decide to cancel in the future, you will have to cancel via the Play Store. Their unique iPad credentials will serve no purpose in the new version of the app. Please visit us at www.houstonchronicle.com/subscribers to subscribe today. Choose a Houston Chronicle subscription discount from Subscriber Services. However, they could log into the original purchaser’s iTunes account on their respective device and click ‘Restore Receipts’. Q: Where can I update my EZPay payment information? Why? A: If you purchased an app through the iTunes store, your account will work on any device that is connected to your iTunes account with the proper receipt of purchase. Q: What is included in a Katy Rancher subscription? Please be sure to add this email address to your Safe Sender list to ensure delivery to your inbox every morning. Simply click forgot password and enter the previously registered email address. Q: What payment methods can I use? Q: I don’t pay for the Katy Rancher and keep getting it delivered on Sundays. Click the link in the email. Readers can also visit YourWoodlandsNews.com for updated neighborhood information at any time. A: For a known password, simply log into subscriber services and make an update. Every Sunday, The Woodlands Villager will include exciting features like: To manage your email preferences please go to HoustonChronicle.com/Subscribers, login, move your mouse over "Newsletters" on the footer of the page. However, the Katy Rancher has its own dedicated staff and resources ensuring unique and exciting content for our readers each week. Profile and Preferences Q: How often would I receive the newsletters? Once you have logged in select “Delivery Issue.” • Back to top A: If you are a print subscriber, or plan to subscribe to the print product, you will receive access to the mobile app. Why? A: Please call 888-345-7457 to cancel deliveries. • Back to top Q: Can I choose what emails I receive from the Houston Chronicle? Family members or friends who used the old credentials will no longer have access to the app via those credentials once the initial purchaser ‘Restores Purchase’. Q: What if I deleted the social media (Google+, Facebook, etc.) Q: My old app (iPad app) credentials use to work for my family members – now they don’t. Every Sunday, the Katy Rancher will include exciting features like: Click submit. A: The Chron.com or HoustonChronicle.com sign in and registration is supported on all the latest versions of Chrome, FireFox, and Safari for PC and MacOS, Internet Explorer 10+ for PC, and iOS8 and Android devices. A: A subscriber receives The Woodlands Villager Sunday edition, the Houston Chronicle’s Zest section, the comics and coupons package (readers save up to $250 a week!) Q: What if I’m already a digital subscriber? You may add family members by following the prompts on HoustonChronicle.com/Activate. Q: What if I was a previous subscriber with access to the Free Sunday print promotion and I update my iOS app to the new version? A: Please call 888-345-7457 to cancel deliveries. A: No. • Back to top A: Yes, there are 2 options to keep you in touch with our local news coverage. Q: Do I have to be a Houston Chronicle subscriber to receive a newsletter? A: The only way for an existing iPad subscriber, who never had digital credentials, to access the new app, would be to ‘Restore Purchase’. Q: I am a subscriber to the Houston Chronicle. • This Week in The Woodlands – The local happenings from a new business opening to road construction woes. Q: I attempted to log into my account and received a message the system does not recognize my login information. A: Once you log into HoustonChronicle.com, click the "Access Today's e-Edition in the top menu bar. How does it save me time and money? A: To request a cancellation on your subscription, please call the Chronicle Subscriber Services department at 713-362-7211. Business hours are from 5:30am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday. • Unlimited Digital Access A: If you purchased an app through the Play Store, your account will work on any device that is connected to your Play Store account with the proper receipt of purchase. Please use your new password to log into HoustonChronicle.com, view the e-Edition and to manage your account online. Q: What is included in a Katy Rancher subscription? An email will be sent to the email address you entered with a link to reset the password. Follow. Once you have logged in select the billing tab or call Subscriber Services at 713-362-7211 during business hours are from 5:30am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday. Profile and Preferences A: To change delivery address, simply log into Subscriber Services and click the delivery tab. Once you have logged in, proceed to delivery tab for the vacation hold option. A: To request a cancellation on your subscription, please call the Chronicle Subscriber Services department at 713-362-7211. Business hours are from 5:30am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday. The Unlimited Digital Access grants you 24/7 access to our premium website, Houstonchronicle.com, our mobile apps, and the e-Edition (digital version of The Houston Chronicle.)   • Sunday Conversation – a chat with a community leader from The Woodlands. A: By linking your HoustonChronicle.com account to your social provider account (e.g., Facebook, Google+, Twitter, etc. A: Please call the Chronicle Subscriber Services so that we may reference your account and discuss any changes with you. Enter your new password (password is case sensitive, and must be at least 7 characters). Houston Chronicle Customer Service Phone Number. A: When you use Facebook or Google+ to create a new HoustonChronicle.com account, your new account is dependent on your Facebook or Google+ log in. A: To change delivery address, simply log into Subscriber Services and click the delivery tab. • Profile and Preferences Profile and Preferences Q: How do I stop delivery while on vacation? Q: How can I report a missed/wet/damaged paper for today? Click the link in the email. Subscribers may select to receive a daily email for quick access to the daily e-edition. A: Please call 888-345-7457 to cancel deliveries. Readers can also visit YourKatyNews.com for updated neighborhood information at any time. The username and login created will grant the user access to the app and digital. 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